Dear Customer,
Thank you for contacting Amazon.fr regarding your order #171-1127910-314XXXX.
Please kindly accept our sincere apologies for the delay in our response to your message.
As per your email, we contacted our catalog department and we are sorry to inform you that the itemsthat you have rwecieved are not Steelbook. We have made some research and it appears that you received this incorrect item because off a description error in our catalog on website. We sincerely apologise for the inconvenience this error may have caused. We always strive to have to most accurate product information on our website, however, in some rare cases, some errors may occur. We have forwarded this information to the appropriate department and this error should be corrected soon.
Unfortunately, as a result of this error, we are unable to replace this item. If you are unhappy with the item you received, you can return it to us within 30 days.
Please return the item back to us using the original packaging if possible and noting your delivery costs and the defect on the return slip or a separate piece of paper if you no longer have the slip. We will refund you of this cost upon receipt of the return.
Then send the package at the following address:
Amazon.fr
Service Retour Produit
Site des 3 Arches
300 route de Pithiviers
45962 Orleans cedex 9
France
**Important note** Please choose a standard delivery method to return the parcel to us, indicating the returns postage costs so that we may refund you for this expense and your entire item cost upon receiving the package.
For future reference, we ask you please to use our Online Return Center for all type of return. You can find our Online Return Center at the following address:
http://www.amazon.fr/centre-retoursWe are very sorry for any inconvenience this may have caused you. Thank you for shopping with us at Amazon.fr.
Merci de nous indiquer si cet e-mail a répondu à votre question :
Si oui, cliquez ici :
http://www.amazon.fr/rsvp-y?c=qyxtgeug3455655445Si non, cliquez ici :
http://www.amazon.fr/rsvp-n?c=qyxtgeug3455655445&q=frffVeuillez noter que ce message vous a été envoyé d'une adresse qui ne peut recevoir d'e-mails.
Pour toute autre question, merci de bien vouloir consulter les pages d'aide de notre site.
Warmest regards,
Preet Kamal Kainth
Amazon.fr
Customer Service
http://www.amazon.fr----------------------------